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module 3:
managing difficult people
       

This module focuses on the area that gives managers more cause for concern, more sleepless nights than any other.

In this module you will:

  • Explore the barriers/fears around managing performance, particularly poor performance.
  • Be introduced to the psychology of incentivisation and motivation
  • Consider the challenges in the exercise of authority
  • Explore the nature of difficult organisational climates and the dynamics of bullying.
  • Explore models that focus on the psychology of performance management
  • Practice the tackling of performance issues with subordinates

Module 4 >>

For more details, please contact samantha.price@peternewhouse.com

  

manager's survival kit

 inertia direction friction

introduction

module 1

module 2

module 3

module 4

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